Due to the nature of our products, we do not accept returns or exchanges on perfumes. However, if you receive a damaged or incorrect product, please follow the steps below:
1. Eligibility for Refunds:
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Refunds are only applicable for products that arrive damaged or if the wrong item was sent.
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Customers must report any issues within 48 hours of delivery.
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Refund requests will be subject to verification and approval.
2. Refund Process:
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Contact our support team at info@kvgwellness.com with your order details and supporting images of the damaged or incorrect product.
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Once approved, refunds will be processed within 7-10 business days to the original payment method.
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Shipping charges are non-refundable.
For any issues, contact us at info@kvgwellness.com.
